Refund Policy
Thank you for purchasing from SavoryStream. We are committed to ensuring the satisfaction of our customers. Our Refund Policy, outlined below, applies to all purchases made on our website savorystream.click.
Cancellation Before Shipment
If you change your mind before your order has been shipped, you can cancel the order. To cancel your order, please contact our customer support team at +39 011 123 4567. If the order has not been processed for shipment, we will cancel it and process a full refund in the original method of payment.
Returns and Refunds
Our aim is to ensure your complete satisfaction with your purchase. If, for any reason, you are not entirely happy with a product, you may return it within 30 days from the date of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
Conditions for Return:
- The item must be in its original, unused condition, and in the original packaging with all paperwork, parts, and accessories to ensure full credit.
- Proof of purchase is required.
- Consumable items, such as food, must be unopened and with adequate shelf life remaining.
Please note that we reserve the right to refuse a refund if items are returned damaged or without the required documentation.
Non-Returnable Items:
For hygienic reasons, we are unable to accept returns on food items that have been opened, prepared, or tampered with. Please choose carefully before deciding to purchase any consumables.
How to Return:
To return an item, please follow these steps:
- Contact our customer support team at +39 011 123 4567 to initiate the return.
- We will provide you with a Return Authorization Number (RAN) and the address for our returns center.
- Package the item securely and include the RAN provided.
- Send the package to: Via Roma 123, Torino, 10123, Italy.
We recommend that you use a trackable shipping method to ensure your return is received and processed.
Refund Processing
Once we receive your returned item, we will inspect it and process your refund. If the return meets the conditions of our refund policy, the refund will be processed to the original method of payment within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you received a faulty or damaged item and need to exchange it for the same item, please contact our customer support team at +39 011 123 4567 to request an exchange.
Changes to the Refund Policy
SavoryStream may at any time update this Refund Policy. We will notify you of any changes by posting the new Refund Policy on this page. The changes will be effective immediately after being posted on our website.
Contact Us
If you have any questions about our Refund Policy, please contact us at +39 011 123 4567 or visit our website at savorystream.click.
Last updated: April 1, 2023